Haiyan Zhang

Microsoft is reportedly testing an AI chatbot for Xbox that can assist players with various support queries.

Microsoft might bring an artificial intelligence (AI)-powered chatbot to its Xbox platform, as per a report. The tech giant is said to be working on developing a tool that can help in automating support tasks for the company. The reported development aligns with the company's recent strides in creating deeper integration of AI into its products. Notably, Microsoft recently unveiled its first-ever AI PCs with the Surface Pro 10 and Surface Laptop 6, which feature a dedicated Copilot key for easy access to the tool.

Recent reports have revealed that Xbox is planning on implementing an all-new AI chatbot in order to help address user concerns and needs. The chatbot aims to give Xbox players more efficient customer service as Microsoft works to add more AI features to the platform.

Xbox’s chief financial officer has discussed some of the benefits Microsoft believes artificial intelligence will have on game development.

Take-Two CEO Strauss Zelnick has talked up the potential of generative AI to improve interactions with non-playable characters.

Microsoft has appointed former Turn 10 boss Alan Hartman as its new head of Xbox Game Studios.

Xbox has teamed up with Inworld AI, in a partnership which the companies hope will allow them to create an “accessible, responsibly designed multi-platform AI toolset” to help developers with quest design, story and dialogue, as well as an “AI character runtime engine” to make NPCs more realistic.

Last month, Morgan Stanley analysts predicted that Microsoft and Sony could benefit from the adoption of artificial intelligence (AI) technology in video games, stating that both companies will be “the most clear-cut beneficiaries of AI adoption in the game industry”. As development costs increase and product prices remain stagnant, more and more developers are adopting AI tools, which could help cut costs by 15 percent. Microsoft has now announced that it is partnering with Character Engine for AI NPCs called Inworld AI to develop AI tools. Let us take a closer look.

. The use of artificial intelligence in the entertainment industry is controversial. However, Microsoft presents it as simply a new tool for game developers.

Xbox and Inworld AI have announced a multi-year deal to develop AI game dialogue and narrative tools. 

Xbox has announced a multi-year deal with Inworld to build AI dialogue and narrative tools at scale.

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Microsoft and AI company Inworld AI have announced a «multi-year co-development partnership», which will see the companies work to develop a range of AI tools for Xbox's studios.

Microsoft’s Xbox and Inworld AI have partnered to create AI-powered game development tools for narrative and character creation.

By Tom Warren, a senior editor covering Microsoft, PC gaming, console, and tech. He founded WinRumors, a site dedicated to Microsoft news, before joining The Verge in 2012.