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Goodreads has too much power for its moderation to be this bad
17.12.2023 - 17:13 / polygon.com
For the past week, I’ve been watching Goodreads drama happen in what feels like slow motion. Debut author Cait Corrain admitted to fabricating at least six Goodreads user accounts, and leaving negative reviews (including one-star ratings) of other debut authors’ books — many of whom were authors of color. On Monday, her publisher dropped her book Crown of Starlight, and Corrain posted a mea culpa on X (formerly Twitter).
The coordinated efforts of fans and authors helped expose Corrain’s review bombing. Last week, Iron Widow author Xiran Jay Zhao tweeted a thread noting a series of one-star reviews on debut science fiction and fantasy authors’ Goodreads accounts, without naming any names. They also shared a 31-page document of unknown origin (which Polygon reviewed) that contained screenshots of accounts that added Crown of Starlight to a number of most-anticipated lists, and left one-star reviews on forthcoming books by Kamilah Cole, Frances White, Bethany Baptiste, Molly X. Chang, R.M. Virtues, K.M. Enright, and others.
This once again brings Goodreads’ moderation issues to the fore. When reached for comment, a Goodreads spokesperson sent Polygon a statement: “Goodreads takes the responsibility of maintaining the authenticity and integrity of ratings and protecting our community of readers and authors very seriously. We have clear reviews and community guidelines, and we remove reviews and/or accounts that violate these guidelines.” The company added, regarding Corrain’s one-star reviews, “The reviews in question have been removed.” Goodreads community guidelines state that members should not “misrepresent [their] identity or create accounts to harass other members” and that “artificially inflating or deflating a book’s ratings or reputation violates our rules.” But it doesn’t explain how those guidelines are enforced.
Related
Goodreads also pointed Polygon to an Oct. 30 post about “authenticity of ratings and reviews,” which said the company “strengthened account verification to block potential spammers,” expanded its customer service team, and added more ways for members to report “problematic content.” The company addressed review bombing and “launched the ability to temporarily limit submission of ratings and reviews on a book during times of unusual activity that violate our guidelines.”
Ostensibly, these measures were put in place after several especially high-profile instances of review bombing on the platform this year. But these new tools did not prevent Corrain from review bombing authors in November and December. The guidelines, including the October one, ask users to “report” content that “breaks our rules,” seemingly shifting responsibility onto the user base. It’s past time for
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