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Readers’ Choice 2023: The Home Security Brands People Prefer
11.09.2023 - 13:34 / pcmag.com
Home security systems and security cameras, both indoors and out, provide you with peace of mind. These systems can deter potential intruders, let you check in on what’s happening while you’re away, and alert you when something malfunctions, such as a pipe bursting and flooding your basement.
But in a market flooded with great options, which home security products should you choose? To get some definitive answers, we asked thousands of PCMag readers to rate their satisfaction with the security products they use. Read on to see which brands they recommend you use to keep safe.
SimpliSafe has long been a leader in the home security system space, and it remains the system of choice for PCMag readers, winning our Readers’ Choice award yet again. It earns the highest ratings for security systems on nearly every measure of satisfaction. (Click any of the arrows to cycle through the categories, or bring up a menu of categories.)
SimpliSafe has won this award every year since we started surveying readers about home security products in 2018. That’s an impressive streak.
SimpliSafe’s leading competitor in the category, based on the number of responses, is Ring, which is owned by Amazon. Last year, Ring earned the same ratings as SimpliSafe on our two most important measures (overall satisfaction and likelihood to recommend), but this year a gap appears once again. While Ring’s ratings are generally very good this year, SimpliSafe rates better on every measure except satisfaction with the cost of monitoring. (Only respondents who pay for monitoring are asked to rate its cost.)
Where SimpliSafe really sets itself apart from Ring is how pleased its users are with the company’s support. Although respondents rate Ring reasonably well for satisfaction with customer service and technical support, SimpliSafe’s ratings on these measures are exceptional, much like they were in 2022. And when your home security is at stake, getting the best support is paramount.
Since its inception (as Doorbot on Shark Tank a decade ago), Ring has used video, originally from digital video doorbells, to provide peace of mind by letting its customers check in on their homes from anywhere and alerting them when cameras pick up movement. The indoor security camera market is a competitive space, but Ring’s years of video surveillance expertise pays off this year. The company receives the top ratings in satisfaction on nearly every measure in our survey, earning Ring the Readers’ Choice award for indoor security cameras for the first time.
In addition to top marks for overall satisfaction and likelihood to recommend, Ring receives the highest satisfaction ratings on several other questions that we asked. The company’s best ratings come in
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