It's been confirmed that SteamWorld Heist 2 will be a day one Xbox Game Pass game when it releases on August 8. Xbox Game Pass has had an impressive year so far, kicking things off with the smash hit Palworld and keeping the momentum going strong with a steady string of high-quality day one releases. Luckily for subscribers, there's no sign that Xbox Game Pass' momentum is slowing down anytime soon.
Xbox is working on an AI chatbot to handle customer support requests
02.04.2024 - 15:13 / videogameschronicle.com / Chris Scullion
Microsoft is working on an AI chatbot which could take the place of customer support staff.
As reported by The Verge, the company has been testing the new AI-powered chatbot, which uses an “embodied AI character” that animates when it answers support questions.
The chatbot, which is currently named the Xbox Support Virtual Agent, is being tested internally at Microsoft but the report claims its testing pool has been expanded in recent days.
If the tests are successful, it could mean that the AI assistant could end up handling support for all Xbox customers at some point in the future.
The AI could theoretically help users with a number of problems, ranging from broken Xbox consoles to resolving paid subscription issues.
Xbox general manager of gaming AI, Haiyan Zhang, confirmed to The Verge that the chatbot exists.
“We are testing an Xbox Support Virtual Agent, an internal prototype of an animated character that can query Xbox Support topics with voice or text,” she said.
“The prototype makes it easier and quicker for players to get help with support topics using natural language, taking information from existing Xbox Support pages.”
The chatbot is one of a number of AI projects Microsoft and Xbox are working on at the moment.
In November, Xbox announceda multi-year deal with Inworld to build AI dialogue and narrative tools at scale.
Inworld hit the headlines in August after a Grand Theft Auto 5 mod let players talk to NPCs using its generative AI platform.
The website gametalkz.com is an aggregator of news from open sources. The source is indicated at the beginning and at the end of the announcement. You can send a complaint on the news if you find it unreliable.
Top Authors
Popular Topics
gamerant.com
20.04.2024 / 13:40
Day One Xbox Game Pass Game for June 4 Should Appeal to Stardew Valley Fans
A newly confirmed day one Xbox Game Pass game for June 4, Rolling Hills, may appeal to fans of life sim games like Stardew Valley. Stardew Valley led the charge when it came to the life sim/cozy game renaissance, inspiring all kinds of similar games that offer their own unique twists on the concept. There are multiple Stardew Valley-style games readily available on Xbox Game Pass, including Stardew Valley itself.
videogameschronicle.com
18.04.2024 / 18:45
Baldur’s Gate 3 studio Larian is working on two new projects based on its own IPs
Baldur’s Gate 3 studio Larian has announced that it’s working on two new projects based on its own original IPs.
gamerant.com
18.04.2024 / 17:10
Xbox Game Pass Ultimate Update Adds 4 Games, Including 3 Surprises
The latest update to the Xbox Game Pass Ultimate subscription service lineup has added four games for players to check out, including three titles that were not previously announced. Xbox Game Pass Ultimate is, as its name suggests, the ultimate version of Xbox Game Pass. It gives subscribers access to everything available in the other tiers, including PC Game Pass games, along with access to titles in the EA Play library.
gamesradar.com
16.04.2024 / 17:23
Overwatch 2 players baffled after accounts get suspended for swearing, as Blizzard customer support reiterates that "profanity has never been allowed in our games"
Overwatch 2 players have been left confused after discovering that using swear words while playing the game can potentially get their accounts suspended, as Blizzard customer service reiterates that "profanity has never been allowed in our games."
gamerant.com
16.04.2024 / 17:05
Xbox Game Pass Core is Adding 3 New Games
Three new games will join the Xbox Game PassCore lineup next week on April 23. Just last year, Xbox seamlessly transformed its longstanding Xbox Live Gold membership into Xbox Game Pass Core, giving Gold members a new library of 25 games to download at no additional cost, with the promise of more being added to the library over time.
videogameschronicle.com
15.04.2024 / 12:43
Modder turns PS1 console into a working handheld
A modder has turned their PS1 console into a working handheld.
gamerant.com
05.04.2024 / 17:20
Analyst Michael Pachter Makes Stunning Prediction About Xbox Game Pass
Gaming analyst Michael Pachter believes that Xbox Game Pass will reach over 200 million subscribers in the next 10 years. Pachter also highlighted what he says is a common misconception regarding Xbox Game Pass' current subscriber numbers.
gamerant.com
04.04.2024 / 08:57
Xbox Game Pass Ultimate Adds 2 New Games, One With Amazing Reviews
Xbox Game Pass Ultimate has added Lil Gator Game and EA Sports PGA Tour to its content library. Aside from this pair of arrivals, another Xbox Game Pass title is leaving the Game Preview program today, meaning it's about to receive a rather substantial 1.0 update.
gamerant.com
03.04.2024 / 11:49
Xbox Game Pass Adds an Open-World Game for All Ages
The Xbox Game Pass catalog has expanded to include LEGO 2K Drive. Unlike most additions to the popular subscription service, this Xbox Game Pass release comes with a catch in that it's skipping PC.
techradar.com
03.04.2024 / 10:09
Xbox AI chatbot reportedly in the works, will make it "easier and quicker" for players to get help on console
Microsoft is reportedly testing an AI chatbot for Xbox that can assist players with various support queries.
gamerant.com
02.04.2024 / 21:21
Xbox Could Be Getting a Customer Support AI Chatbot
Recent reports have revealed that Xbox is planning on implementing an all-new AI chatbot in order to help address user concerns and needs. The chatbot aims to give Xbox players more efficient customer service as Microsoft works to add more AI features to the platform.