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The most common Xbox Series S problems and how to fix them
22.04.2024 - 00:16 / digitaltrends.com / Jacob Roach
There haven’t been many complaints about Xbox Series S since it launched in 2020. Serving as the more affordable sibling of the premium Xbox Series X, it plays all the same games yet works at a lower resolution – allowing it to carry a nice price tag of $250. Users have reported a few common issues with Xbox Series S over the years, however, which run the gamut from Quick Resume crashing to HDMI-CEC not registering a connection.
Running into problems with your Xbox Series S? Here’s a look at the eight most common Xbox Series S problems, along with how to fix them. If you can’t fix the problem on your own, things might be more serious than expected. In that case, be sure to contact Microsoft for advanced troubleshooting or to get your console replaced.
Get in touch with Microsoft
Microsoft offers several support routes, so if you don’t find a solution in this guide, make sure to reach out. If you encounter an Xbox Series S problem that needs our attention, make sure to tag us on X @DigitalTrends (loop in @XboxSupport, too). Otherwise, you can contact Microsoft using the options below.
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Bug: Quick Resume games crash or freeze
The Quick Resume feature allows you to quickly switch between supported titles without losing progress. This feature has been one of the most problematic for the Xbox Series S since launch, with many Quick Resume titles crashing immediately or freezing (sometimes locking up the entire system).
Potential solution
Microsoft disabled Quick Resume on the titles that were causing problems, only to re-enable it shortly after. Most games should work with Quick Resume now, but it’s possible that you will still encounter a misbehaving game. If you do, reach out to Microsoft with the game you’re having issues with. That won’t fix your problem immediately, but it will help Microsoft pin down all of the games causing problems.
If the game is crashing, open the menu by pressing the Xbox button and scroll down to the crashed game. Press the Menu button, then scroll down and select Quit. If the problem continues, we recommend fully closing the game by following this process each time you quit.
At launch, some games would fully lock up the console. Most of those problems have been fixed, but it’s possible you’ll still encounter a rogue issue. You can unlock your system with a hard reset by following these steps:
- Hold down the Power button on your console for several
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